Shipping Policy
At Alien Stock, we are committed to delivering your orders quickly and safely across Egypt. Please read the following details regarding our shipping procedures.
⸻
1. Shipping Locations
We currently ship to all governorates across Egypt using trusted courier services.
⸻
2. Delivery Time
• Estimated delivery time: 2 to 5 business days from the date of order confirmation.
• Delivery times may vary based on your location or during peak seasons and public holidays.
⸻
3. Shipping Fees
• Shipping fees are calculated automatically at checkout and displayed before payment.
• Occasionally, we offer free shipping promotions—follow our social media for updates.
⸻
4. Order Confirmation
Once your order is placed, our team will contact you by phone to confirm your details and arrange a suitable delivery time.
⸻
5. Possible Delays
While we aim to deliver on time, delays may occur due to:
• Weather conditions
• Courier network issues
• Incorrect or incomplete shipping details
In such cases, we will keep you informed and assist you as needed.
⸻
6. Delivery Conditions
• Please ensure someone is available at the provided address to receive the order.
• If delivery fails after multiple attempts, additional charges may apply for rescheduling.
⸻
7. Damaged or Incorrect Orders
Please check your package upon delivery. If you receive a damaged or incorrect item, contact us within 24 hours of receiving your order, and we will assist you with a replacement or return.
⸻
📞 Customer Support
If you have any questions about shipping or order tracking, please contact us:
📧 Email: [alienstock16@gmail.com]
📞 Phone: [01055885649]
🕒 Available daily from 10 AM to 8 PM